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The Operations Associates Point

August 17, 2004

Mistakes to Avoid in Distribution Center Planning

From Our Free "Best Practices" Booklet


Too many Distribution Centers (DCs) fail to live up to business expectations. The reasons are varied but many DCs share common problems.

  • The operation fails to achieve the desired throughput.
  • Errors occur in processing and this impacts service levels.
  • Inadequate inventory controls and accuracy reduce fill rates and inventory turns.
  • Automation fails or is inflexible to changing business conditions.
  • Travel distances are long and the operation is difficult to manage.
  • Inefficiencies and poor productivity cause staffing issues and cost increases.

To improve, projects such as building a new DC, expanding an existing DC, or reengineering an existing operation are launched but many fail to deliver results.

Project teams struggle because:

  • Final plan consensus cannot be obtained, causing project delay.
  • Facility and operational designs are too expensive to implement.
  • Proposed materials handling and warehouse management systems do not provide an adequate return on investment.

Operations Associates has executed nearly one-thousand projects. We have documented key mistakes that are typically made by less experienced project teams. Our goal is to share this critical information with you so you can avoid these mistakes. We hope this helps your project team successfully plan and design your DC improvement project.

We would like to share “Mistake #1 with you. Please contact us for a free pamphlet to view all 10 of the lessons. In subsequent newsletters, we will focus on each of the 10 Mistakes to Avoid in Distribution Center Planning.

Mistake #1
Incomplete Supply Chain Strategy

Every DC fits within a network of facilities moving products, information, and money between trading partners. How the facility fits within the long-range strategy affects what functions will occupy the facility, the service levels, the required capacity and throughput, and the inventory stocking levels. In addition, the location of the facility will have a major impact on service levels and future expansion issues to meet customer demands. Some companies don’t sufficiently develop their supply chain strategy. As a result, their plans include too much space contingency and their project can be subject to considerable rework and unnecessary delays.

 

For example, an Automotive aftermarket parts distributor was planning to close several facilities and consolidate operations from two divisions into a new central DC. The initial plan called for 400,000 square feet ideally in a central location. Although, after six months of planning, one of the divisions decided to keep an existing facility. The project moved forward consolidating the other facilities. The optimal location, however, shifted by over 300 miles and the required size of the new DC was cut in half. Essentially, six months of time and money designing a new facility and searching for an ideal site were lost because the company did not fully develop its supply chain strategy.

Supply chain strategy drives DC plans


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Ten Mistakes To Avoid In
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The Logistics Site Selection Article


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Logistics Site Selection - A Weighty Decision

By: Dale Brubaker


A recent headline in a national logistics magazine screamed the results of a study by a well known consulting group: “Bloomington, IN selected best warehouse location.” This was determined by calculating the population weighted center of the United States. In other words, in Bloomington, you have minimized the distance to every person in the United States if you had one distribution center.
The author went on to show the “best" locations for warehouses if you have a network of one to ten warehouses, based on the weighted population center of the U.S.
 

What is wrong with this approach? This over-simplification of the site selection process grossly miscalculates the impact of transportation costs to the overall operation costs of a company. By only looking at minimizing the average weighted distance to the population, you make two grossly over simplified assumptions: one, that your logistics costs are only related to transportation; and two, that your transportation costs are directly correlated with distance. Site selection, done properly, takes into account many other factors that will definitely affect where your company decides to locate a warehouse or distribution center.

In this article, we will show a more comprehensive model for site selection and discuss some of the do’s and don’ts of the process. We will discuss many cost factors that have to be evaluated relative to your company’s situation. We will also discuss some of the qualitative issues that are often overlooked in the site selection process and wind up costing companies a lot of time and money. Finally we will show you how using an oversimplified approach can lead to significantly increased costs of operation that will leave your company at a competitive disadvantage.

The following six steps can be used to form the framework around the site selection for a new facility.

  1. Understand your customer base
  2. Know where your company is going
  3. Model the quantitative factors
  4. Understand the qualitative factors
  5. Build the business case and cost justification for moving forward
  6. "Get Local" and evaluate specific sites

It cannot be overstated enough that the first step in a successful site selection process is to know your customer. The number, size and location of your distribution centers (DCs) are directly related to the service level your customers demand. Understanding how much additional business you can gain by exceeding them is paramount. For example, if you are supplying repair parts for aircrafts, your customer is not worried about the cost of transportation; they just want the part as quickly as possible. Therefore you need a single DC located next to the air hub of an overnight delivery service. However, if you are shipping to a national network of retail stores and are expected to deliver the product within five days of order receipt then you need multiple DCs that are located such that you minimize your cost structure while still meeting the customers expectations. The overarching rule of site selection is: “Thou shall not ever jeopardize customer satisfaction to minimize costs.” However, once you understand the customer requirements there are a lot of things you can do to minimize costs while still meeting their goals.


The complete article text is too comprehensive for the length of our newsletter. Going back to our 1 DC example, when we consider the weighted cost of operating the DC and actual transportation costs, the "Best Distribution Location" shifts to Hickory North Carolina, although the average distance to population center increases from 931 to 1014 miles. We've run a similar analysis for a distribution network of 2 to 10 facilities.

For a complete reprint of our article and details on this analysis, please contact us!


For more information contact:

Alan Nager, Principal

AlanNager@oallp.com

 

Mike Rigg, Principal

MikeRigg@oallp.com

 

Christi Suchyna, Marketing Manager
ChristiSuchyna@oallp.com

800-860-4902

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